Where's My Toy?
Track Your Order ๐
Pop in your order number and we'll pull up the latest status for you.
How Your Order Travels to You
Order Placed
We've received your order and payment is confirmed.
Packed
Your toys are carefully checked and boxed up.
Shipped
Handed to our courier partner with a tracking ID.
Out for Delivery
On its way to your doorstep - almost there!
Delivered
Time to play! Let us know how it arrived.
Your order number is in the confirmation email/SMS we sent right after checkout. It starts with #AT followed by digits.
Orders are packed and handed to our courier within 24โ48 hours. You'll get a tracking link the moment it ships.
Courier updates can lag by a few hours, especially over weekends. If there's no update after 48 hours, message us and we'll check with the courier directly.
Yes, as long as the order hasn't shipped yet. Contact us right away on WhatsApp with your order number and the new address.
Can't find your order? ๐ฌ
Our support squad replies fast - every day of the week.
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